SUPPORT
Office hours are Mon - Fri 09:00 - 17:30

Frequently Asked Questions - International

The below Frequently Asked Questions are for International customers. If you are a UK customer please see our UK FAQ page.

ACCOUNT

Our website is for UK wholesale customers only, so there is no need to create an account on the website.

ORDERING

Our website prices are for UK wholesale customers only. If you would like export pricing please email [email protected], or fill out the Contact Us Form.
Our minimum order for export is just one pallet. Mixed pallets are available.
If you would like to place an order please phone Emma on +44 1454 219445, or complete the contact us form and we will be in touch.
Once your order has been placed you will receive a confirmation email. We will then process the order, and send you an invoice via email. Once your invoice has been received payment may be made by bank transfer to our account (details on your invoice) or by credit card payment over the phone (+44 1454 219445).
To track your order please email [email protected] or phone the office on +44 1454 219445 and we will track it for you.
If you would like to amend or cancel your order please phone +44 1454 219445 and we will do our best to help. Please note that we cannot guarantee that orders can be changed.
Yes, you can order items that are out of stock. When you place your order we will let you know when the item will be available.
We ship to order, so that we can offer the longest shelf life. Please speak to us about your requirements and we will do our best to accommodate you.

DELIVERY

We aim to deliver all in-stock items within 10 working days. However, some items are shipped to order from the US and may take longer. When you place your order we will let you know when you can expect delivery.
For deliveries to Europe and beyond, we will pick, pack and weigh your order and send you the dimensions and weight so that you can arrange collection from our warehouse. Often it is cheaper for you to arrange the collection, so you can shop around to get the best deal.

PRIVACY

Yes. We take every care to ensure that your payment information is secure. The server that hosts our website encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.
We collect personal information when you register with us, and when you place an order from our website or by phone. The information is used to enable us to process and deliver your orders. We will never give, sell, or swap any of your details to any third party. For more information please see our Privacy Policy.

If you’ve got any other questions that haven’t been answered here please feel free to contact us.